Welcome to Elevate Fitwear’s FAQ section! We’re here to help you with any questions about our premium activewear, global shipping, and customer service. Below you’ll find answers to our most common queries about products, delivery, payments, and more.

About Our Products

What types of activewear does Elevate Fitwear specialise in?
We specialise in high-performance activewear for fitness enthusiasts, including:
  • Performance leggings (7/8 length, capri, pocket, and printed styles)
  • Technical tops (crop tops, long sleeve tops)
  • Dresses & skorts for versatile training
  • Premium running shoes from HOKA, Nike, and Reebok
  • Gym trainers for various workout types
Our products are designed to support different activity levels with light, medium, and high-support options.
How do I choose the right support level for leggings?
Our leggings come in three support levels:
  • Light Support: Ideal for yoga, pilates, or low-impact activities
  • Medium Support: Perfect for gym workouts, cycling, or dance classes
  • High Support: Designed for running, HIIT, and high-intensity training
Each product page includes detailed information about the support level and recommended activities.
Do you carry plus sizes in your activewear?
Currently we focus on standard sizing (XS-XL) for most of our performance wear. We’re actively working to expand our size range – please check individual product pages for specific sizing details and measurements.

Ordering & Delivery

Where does Elevate Fitwear ship to?
We ship worldwide to most countries via DHL, FedEx, or EMS. Unfortunately, we’re currently unable to ship to some Asian countries and remote regions. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping (£12.95): Via DHL/FedEx, arriving in 10-15 business days after dispatch with full tracking
  • Free Shipping: For orders over £50 via EMS, arriving in 15-25 business days after dispatch
All orders are processed within 1-2 business days from our Worcester warehouse.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to track your package. Our premium carriers (DHL/FedEx) provide real-time updates, while EMS offers periodic tracking updates.
Why does free shipping take longer?
Our free shipping option uses EMS economy service to keep costs down while still providing reliable delivery. If you need your items faster, we recommend our Standard Shipping option with premium carriers.

Payments & Security

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All payments are processed through our PCI-compliant system to ensure your financial information is protected.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. You can also choose to checkout via PayPal for an additional layer of security if preferred.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return, please email our customer care team at [email protected] with your order number and return request.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that bank processing times may vary.

Account & Customer Service

How do I contact customer service?
Our fitness-enthusiast customer care team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save your preferences, and check out faster on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to get your activewear to you fast. If you need to modify or cancel your order, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already been processed for shipping.

Pro Tip: Combine multiple items in one order to qualify for free shipping while still enjoying our fast processing times. Mix and match leggings, crop tops, and running shoes to create complete workout outfits that arrive together!

Still have questions? Our team is always happy to help at [email protected].